Privacy Policy.

Renderlix is a cloud-based JavaScript prerendering service designed to help websites deliver fully rendered HTML to search engines, AI crawlers, and other automated services.

We provide JavaScript rendering, HTML caching, crawler delivery, API access, monitoring, and related infrastructure for modern websites and web applications.

For the purposes of applicable privacy laws, Renderlix generally acts as a data controller when we determine the purposes and means of processing information relating to our website visitors, users, and customers. When we process website content or other data on behalf of our customers through the Renderlix Service, we may act as a data processor or service provider, with the customer determining the purposes of that processing where required by law.

For questions about this Privacy Policy or our privacy practices, contact us at [email protected].

The information we collect depends on how you interact with Renderlix.

We may collect the following categories of information.

Account Information

When you create a Renderlix account, we may collect information such as:

• name
• email address
• company name
• account username or identifier
• password or authentication information
• account role
• communication preferences

Passwords are not intended to be stored in plain text.

Billing and Subscription Information

If you subscribe to a paid Renderlix plan, we may collect information related to your purchase, including:

• billing name
• billing address
• company information
• tax information
• subscription plan
• transaction history
• payment status
• invoices

Payments are processed by Paddle.com, which acts as Merchant of Record for all our orders. Paddle collects your payment details directly; Renderlix does not receive or store your full card number.

Website and Domain Information

When you configure Renderlix, we may process information about websites you connect to the Service.

This may include:

• domain names
• URLs
• sitemap URLs
• webpage paths
• rendering configuration
• crawler configuration
• cache settings
• integration settings
• HTTP response information
• metadata associated with submitted URLs

Rendered Website Content

To provide the Service, Renderlix may access and process content available at URLs submitted by you or requested through an authorized integration.

This may include:

• HTML
• page text
• metadata
• structured data
• links
• images or resource references
• DOM content
• HTTP headers
• response codes
• JavaScript-generated content
• information loaded from APIs during rendering

Rendered output may be cached temporarily or for a period determined by your configuration, subscription plan, or our technical policies.

If a webpage contains personal information, that information may also appear in the rendered HTML processed by Renderlix.

You are responsible for ensuring that you have the right and legal basis to submit such content to the Service. Where Renderlix processes personal data on your behalf, you remain responsible for determining the purposes and lawful basis of that processing, and the parties may enter into a separate data processing agreement where required by applicable law.

API and Integration Information

When you use the Renderlix API or integrations, we may process:

• API requests
• endpoint usage
• timestamps
• IP addresses
• authentication identifiers
• request status
• response status
• usage volume
• integration configuration
• technical error information

We may also issue API keys, tokens, or other credentials required to access the Service.

Crawler Information

Renderlix may process information associated with crawler requests.

This may include:

• User-Agent strings
• crawler type
• requested URL
• request timestamp
• IP address
• HTTP headers
• rendering result
• cache status
• response status

This information helps us deliver rendered pages, identify crawlers, monitor performance, prevent abuse, and troubleshoot technical issues.

Usage and Technical Information

When you use our website or application, we may automatically collect technical information such as:

• IP address
• browser type
• device type
• operating system
• referring URL
• pages visited
• session duration
• interaction events
• timestamps
• approximate geographic region
• error logs
• performance information
• diagnostic information

This information may be collected through server logs, cookies, local storage, analytics tools, or similar technologies.

Support and Communications

If you contact Renderlix, we may collect:

• your name
• email address
• company
• message content
• support request details
• screenshots
• attachments
• diagnostic information
• previous communications with us

We retain communications only for as long as reasonably necessary to provide support, maintain appropriate business records, improve the Service, comply with legal obligations, or resolve disputes.

Marketing Information

If you subscribe to marketing communications or interact with marketing campaigns, we may process:

• email address
• marketing preferences
• email engagement
• campaign attribution
• referral source
• website interactions

Where required by law, we will obtain consent before sending marketing communications.

Renderlix is not designed to require customers to submit sensitive personal information.

Unless necessary for a specific legitimate purpose, you should avoid submitting information such as:

• health information
• biometric information
• government identification numbers
• financial account credentials
• highly sensitive personal information
• information about children

If such information appears on a website processed through Renderlix, you are responsible for ensuring that processing is lawful and appropriately protected.

We may collect information:

Directly From You

For example, when you:

• create an account
• purchase a subscription
• contact support
• configure a website
• submit a form
• subscribe to communications

Automatically

For example, through:

• server logs
• browser technologies
• cookies
• API requests
• application telemetry
• security monitoring

Through Your Use of the Service

For example, when Renderlix:

• renders a URL
• caches rendered HTML
• receives a crawler request
• processes an API call
• refreshes a cached page

From Third Parties

We may receive limited information from service providers such as:

• payment processors
• authentication providers
• analytics providers
• hosting providers
• fraud prevention services
• referral partners

We may use personal information for the following purposes.

Providing the Service

We use information to:

• create and manage accounts
• authenticate users
• render webpages
• cache rendered content
• process crawler requests
• provide APIs
• manage subscriptions
• provide dashboards
• deliver requested features

Maintaining and Improving Renderlix

We may use information to:

• measure performance
• identify errors
• improve rendering reliability
• optimize caching
• analyze feature usage
• improve our infrastructure
• develop new functionality
• troubleshoot technical problems

Security and Abuse Prevention

We may use information to:

• detect fraud
• investigate suspicious activity
• prevent unauthorized access
• enforce rate limits
• identify abuse
• protect infrastructure
• protect customer accounts
• enforce our Terms of Service

Customer Support

We may use information to:

• respond to support requests
• investigate rendering errors
• diagnose technical issues
• assist with integrations
• communicate about your account

Billing and Administration

We may process information to:

• charge subscription fees
• issue invoices
• process refunds
• manage failed payments
• maintain financial records
• comply with accounting and tax obligations

Communications

We may contact you regarding:

• account activity
• security alerts
• billing
• service changes
• technical notices
• support requests
• product updates

These operational communications are separate from optional marketing messages.

Marketing

Where permitted by law, we may use information to:

• send product news
• provide educational content
• announce features
• promote Renderlix services
• measure marketing campaigns

You may opt out of marketing communications at any time.

Legal Compliance

We may process information where necessary to:

• comply with legal obligations
• respond to lawful requests
• protect legal rights
• investigate violations
• prevent fraud
• establish or defend legal claims

Where the General Data Protection Regulation (“GDPR”), UK GDPR, or similar laws apply, we rely on one or more legal bases for processing personal information.

These may include:

Performance of a Contract

We process information when necessary to provide Renderlix under our Terms of Service.

Examples include:

• account management
• rendering services
• billing
• APIs
• customer support

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights.

These interests may include:

• improving Renderlix
• maintaining security
• preventing abuse
• monitoring service reliability
• understanding product usage
• communicating with customers

Consent

We rely on consent where required, including certain uses of:

• optional cookies
• analytics technologies
• marketing communications

You may withdraw consent where applicable.

Legal Obligation

We may process information when required to comply with applicable law.

Renderlix may process data on behalf of customers when providing rendering and related infrastructure services.

In these circumstances:

• the customer determines what websites and URLs are submitted
• the customer determines the content processed through Renderlix
• the customer is responsible for determining the appropriate legal basis for processing

Renderlix processes the information to provide the requested Service.

Where required, Renderlix may enter into a Data Processing Agreement (“DPA”) with customers.

Because Renderlix renders webpages, personal information may occasionally appear within webpage content.

For example, a customer website might contain:

• user names
• public profiles
• reviews
• listings
• contact information
• user-generated content

Renderlix does not independently determine which content customers make available on their websites.

Customers are responsible for:

• their website content
• privacy notices
• user consent where required
• lawful processing
• data minimization
• responding to data subject requests relating to their content

If your personal information appears on a website belonging to a Renderlix customer, you should normally contact the website operator directly.

Renderlix may cache rendered HTML to provide faster crawler responses and reduce repeated rendering.

Cached content may contain information visible on the rendered webpage at the time the page was processed.

Cache duration may depend on:

• customer settings
• subscription plan
• cache configuration
• platform policies
• refresh actions

Customers may have tools to refresh or remove cached content.

Cached content may also be automatically removed after expiration.

We may use cookies and similar technologies to:

• maintain sessions
• authenticate users
• remember preferences
• secure accounts
• analyze website usage
• monitor performance
• measure marketing campaigns

Where required, optional cookies will only be activated after consent.

For more information, see our Cookie Policy.

We do not sell personal information in the ordinary meaning of selling personal information for money.

We may share information in the circumstances described below.

Service Providers

We may use service providers to support:

• hosting
• cloud infrastructure
• payments
• authentication
• analytics
• email delivery
• monitoring
• security
• customer support
• database infrastructure

These providers may process information only as necessary to provide services to Renderlix, subject to applicable contractual and legal requirements.

Business Customers

If your Renderlix account is associated with a company or organization, authorized administrators of that organization may have access to information associated with the account.

Legal Requirements

We may disclose information if reasonably necessary to:

• comply with law
• respond to a court order
• respond to a valid government request
• protect our rights
• investigate fraud
• enforce our Terms
• protect users or the public

Business Transfers

If Renderlix is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction, information may be transferred as part of that transaction.

Where required, we will provide appropriate notice.

With Your Direction

We may share information when you request or authorize us to do so.

Renderlix may rely on third-party providers to operate portions of the Service.

Depending on our current infrastructure, these may include providers of:

• cloud hosting
• content delivery
• payments
• authentication
• email
• analytics
• error monitoring
• security
• customer support

Our payment provider and Merchant of Record is Paddle.com Market Limited (and its affiliates). When you buy a subscription, Paddle receives your name, email address, billing address, payment details, and order information to process the payment, calculate taxes, prevent fraud, and provide receipts and refunds. Paddle processes this data as an independent controller under its own Privacy Policy.

Renderlix may use infrastructure and service providers located in different countries.

As a result, personal information may be processed outside your country of residence.

Where applicable law requires safeguards for international transfers, we may use mechanisms such as:

• adequacy decisions
• Standard Contractual Clauses
• approved contractual safeguards
• legally recognized transfer mechanisms

We take reasonable steps to ensure that transferred personal information receives appropriate protection.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• account status
• subscription status
• type of information
• legal obligations
• security requirements
• contractual obligations
• dispute resolution needs
• technical requirements

Account Information

Retained while your account remains active and for a reasonable period afterward where necessary.

Billing Records

May be retained for periods required by tax, accounting, or financial laws.

Rendering Logs

May be retained for a limited period for debugging, security, analytics, and service operation.

Cached HTML

Stored according to cache configuration, service policies, or customer actions.

Support Communications

May be retained to provide support, maintain records, or resolve disputes.

When information is no longer required, we may delete, anonymize, or aggregate it.

You may request deletion of your Renderlix account where available.

Account deletion may result in deletion or removal of:

• profile information
• rendering configuration
• API credentials
• domains
• cached content
• account settings

Certain information may remain where necessary to:

• comply with legal obligations
• resolve disputes
• prevent fraud
• maintain financial records
• enforce agreements

Information may also remain temporarily in encrypted backups until those backups are rotated or deleted.

We use reasonable technical and organizational measures designed to protect personal information.

Depending on the context, these measures may include:

• access controls
• authentication
• encryption
• network security
• infrastructure monitoring
• logging
• credential protection
• rate limiting
• security reviews

However, no method of internet transmission or electronic storage can guarantee absolute security.

You are also responsible for securing your Renderlix password, API keys, access tokens, your own servers, connected websites, and integration credentials.

Please notify us promptly if you believe your Renderlix account or credentials have been compromised.

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

• access personal information
• obtain a copy of your information
• correct inaccurate information
• request deletion
• restrict certain processing
• object to certain processing
• withdraw consent
• request data portability
• opt out of certain marketing communications
• lodge a complaint with a supervisory authority

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before completing certain requests.

If you are located in the EEA, United Kingdom, or Switzerland, applicable privacy laws may provide additional rights.

You may have the right to:

• access your personal data
• correct inaccurate personal data
• request deletion
• restrict processing
• object to processing based on legitimate interests
• receive portable data
• withdraw consent

You may also have the right to submit a complaint to your local data protection authority.

If Renderlix processes your personal data on behalf of one of our customers, the relevant customer may be the data controller.

In that situation, requests relating to the customer's data should generally be directed to that customer.

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and circumstances, these may include rights to:

• know what personal information is collected
• access personal information
• correct inaccurate information
• request deletion
• obtain a portable copy
• opt out of certain targeted advertising
• opt out of certain sharing or sales
• limit certain uses of sensitive information
• appeal certain privacy request decisions

Renderlix does not sell personal information for money.

If our practices constitute “sharing,” “sale,” or “targeted advertising” under a specific state law, we will provide legally required opt-out mechanisms.

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), applies to you, you may have rights regarding personal information collected by Renderlix.

Categories of personal information we may collect can include:

• identifiers
• internet or electronic network activity
• commercial information
• professional information
• approximate geolocation information
• account information

The exact categories depend on how you interact with Renderlix.

We may disclose personal information to service providers and contractors for legitimate business purposes as described in this Privacy Policy.

Renderlix does not intend to sell personal information for monetary consideration.

You may unsubscribe from marketing emails by using the unsubscribe link included in those messages.

Even if you opt out of marketing, we may still send operational messages relating to:

• your account
• billing
• security
• outages
• technical changes
• subscription status
• requested support

Renderlix is a business and developer infrastructure service.

It is not directed to children.

We do not knowingly collect personal information directly from children below the age required by applicable privacy law.

If you believe that a child has provided personal information directly to Renderlix without appropriate authorization, contact us.

We will review the request and take appropriate action where required.

Renderlix may use automated systems to perform technical functions such as:

• crawler identification
• security detection
• abuse prevention
• rendering management
• caching
• rate limiting

We do not intend to use these systems to make legally significant decisions about individuals solely through automated processing unless specifically disclosed and legally permitted.

Renderlix provides rendering infrastructure for websites and automated crawlers.

Unless expressly stated otherwise in a separate agreement or product notice, customer website content processed for rendering is not treated as permission for Renderlix to independently publish that content.

If Renderlix introduces features that use customer data for machine learning or AI model improvement in a materially different way, we will update our disclosures and provide controls where required by law.

The Renderlix website may contain links to external websites or services.

We are not responsible for the privacy practices of third parties.

When you leave Renderlix and visit another website, that website's privacy policy applies.

Some browsers support “Do Not Track,” Global Privacy Control, or similar privacy signals.

There is no universally applicable standard for all such signals.

Where applicable law requires us to recognize a legally valid browser-based privacy preference signal, we will take reasonable steps to do so.

We may update this Privacy Policy as our Service, technology, business practices, or legal obligations change.

When we update the Policy, we will revise the “Last updated” date.

If a change materially affects how we process personal information, we may provide additional notice through:

• the Renderlix website
• the dashboard
• email
• another appropriate method

Where required by law, we may request renewed consent.

If you have questions about this Privacy Policy, how Renderlix processes personal information, or want to exercise your privacy rights, contact us at [email protected].

If you are located in a jurisdiction that provides the right to lodge a complaint with a data protection authority, you may contact the appropriate authority in your country or region.

In simple terms:

• Renderlix collects the information needed to provide and secure the Service
• we process website URLs and content when necessary to perform prerendering
• rendered HTML may be cached
• we may process technical logs and crawler information
• we use service providers where necessary to operate Renderlix
• we do not claim ownership of customer website content
• we do not sell personal information for money
• you may have rights to access, correct, delete, or otherwise control your personal information depending on applicable law